Frequently asked questions

Yes. Every vendor on Desert & Co is verified before their store goes live. Products like Ajwa and Safawi dates are sourced directly from farms in Madinah, with Mamra almonds and pistachios from Iran, and walnuts from Kashmir.

Dates are hand-sorted and packed within 48 hours of a fresh harvest batch arriving from the vendor. Nuts are packed in resealable, temperature-safe pouches to preserve freshness in transit.

Yes — message us on WhatsApp with your quantity and event date and we'll help put together a bulk or corporate hamper order.

We ship across India in temperature-safe packaging. Shipping is free on orders over ₹999; a flat ₹99 shipping fee applies below that.

Most orders are dispatched within 1-2 business days and arrive within 3-6 business days depending on your location.

Yes — sign in and go to My Account → Orders to see the current status of every order you've placed.

You earn 1 Desert Coin for every ₹100 spent on a delivered order. Coins can be redeemed at checkout on any future order — 1 coin is worth ₹1, up to the full order value.

No, Desert Coins in your wallet don't expire and can be used on any future order whenever you're ready.

Orders are currently placed as pay-on-confirmation / cash on delivery. Online card and UPI payment is coming soon.

Enter your code in the "Coupon code" field at checkout before placing your order — the discount is applied automatically if the code is valid.

Since these are perishable food items, we accept returns only for damaged, spoiled, or incorrect items — contact us within 48 hours of delivery with a photo and we'll arrange a replacement or refund.

Desert & Co uses passwordless sign-in — enter your email and we'll send you a one-time code, no password needed.

Yes — apply from the "Sell on Desert & Co" link in our footer. Approved vendors get their own dashboard to manage products, inventory and orders.